Dental Outreach Coordinator

Position Summary:

Responsible for increasing the awareness of affordable healthcare options available through the Center for Family Health to potential patients in the community through outreach activities.

Essential Duties and Responsibilities:

• Excellent customer service skills.
• Provide enrollment assistance, complete coverage applications using appropriate documentation, problem solve gaps in health coverage, provide renewal assistance.
• Provide structured education on health coverage and provide follow up information.
• Take lead in conducting outreach activities and distribute outreach materials to patients and community to help build health coverage option awareness. Schedule may include night and weekend hours.
• Collect and post account payments. Record payment in Practice Management system. Issue receipt and daily reconcile PM batch to cash receipts.
• Assist in reducing self-pay account receivable balances.      
• Monitor and verify program eligibility through appropriate databases.
• Contact patient to arrange payment plan, follow up on arrangements, and refer delinquent accounts to collection.
• Add or forward insurance information to insurance billing staff.
• Record results of direct/telephone contacts on the PM system.
• Communicate account status and exceptions to the Patient Accounts Manager.
• Coordinate and assist in communicating outreach events to staff and community.
• Obtain and or submit outreach data.
• Conform with and abide by all regulations, policies, work practices and instructions and understands the importance of good customer service.

Non-Essential Functions:  Perform other duties as assigned.

Education/Training/Experience

• Minimum of High School Diploma.
• Previous experience working with the public

Job Knowledge, Skills & Abilities

• Excellent written and verbal communication skills.
• Excellent Customer Service Skills
• Computer experience with Microsoft Office
• Technical ability to set up equipment for presentations
• Ability to work effectively and independently within their work area.
• Demonstrates understanding and appreciation for diversity for CFH patients and CFH employees
• Routine testing/training on various job related skills and competencies

The Center for Family Health is an Equal Opportunity Employer' M/F/D/V

Current Openings for Dental Outreach Coordinator Jobs at Center for Family Health